When “Just Call Us” Is Worth Investigating
A phone call is not automatically a problem, but routine requests that require staff intervention can be worth investigating.
Insights
Practical notes on making business easier to use.
Local Works publishes observations and lessons about customer workflows, staff processes, systems, and practical technology decisions. Each piece is labeled so the kind of evidence behind it stays clear.
From Local Works
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The Problem With Automating a Bad Workflow
Automation can make repeated work faster, but it can also preserve unclear rules, unnecessary handoffs, and avoidable mistakes.
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Before You Build Software, Check What You Already Own
The shortest path to a better workflow may be a capability the business already pays for—not a new custom application.